Reactive or proactive support?
Break / Fix (Reactive)
KPTech provides break/fix support for businesses that prefer to request help only when something goes wrong. There are no ongoing managed-service requirements for this model; work is requested as needed and billed at the applicable support rate.
Managed Services (Proactive)
Managed Services suits businesses that want more predictable IT expenditure and proactive maintenance. KPTech monitors and maintains covered computers and systems to reduce unexpected issues and minimise disruption before it becomes an emergency.
Just as regular servicing can reduce unexpected car problems, proactive technology maintenance aims to reduce long-term interruptions and support costs.